Important Health & Safety Notes

1.
The product is designed and intended to be used in an open and safe indoor area, free of any tripping or slipping hazards. Especially for 6DOF product, such as Pico Neo 2 etc, to avoid accidents, remain conscious to the potential confines of your physical area and respect the boundary of your virtual area whenever you see it. Be sure to wear the lanyard when using the Controllers. Make sure that there is enough space around your head and body (at least 2 meters by 2 meters) to stretch your arms to avoid damage or injury to yourself, others, and your surroundings.
2.
The product is not recommended for users under 12 years of age. Children over 12 years old should only use the product under adult supervision.
3.
Some products are designed to accommodate most prescription glasses. Take care to wear the VR Headset in a manner in which the VR Headset lenses do not rub or impact your prescription lenses.
4.
Prolonged use may cause dizziness or eye fatigue. It is recommended that you take a break every 30 minutes. You may be able to relieve eye strain by watching distant objects. If your feel any discomfort, please stop using the product immediately.
5.
Do not expose the optical lenses to direct sunlight or other strong light sources. Exposure to direct sunlight may cause permanent yellow spot damage on the screen. Screen damage caused by sunlight exposure or other strong sources of light is not covered by the warranty.
6.
Protect optical lenses during use and storage to prevent damage.

Safety Warnings

1.
Please read the following warnings and information carefully before using the VR Headset and follow all guidelines on safety and operation. Failure to follow these guidelines may result in physical injuries (including electric shock, fire and other injuries), property damage and even death.
2.
If you allow others to use the product, you shall be responsible for ensuring that every user knows and follows all safety and operation instructions.

Health and safety warnings

1.
Ensure that the product is used in a safe environment. By using the product to view an immersive virtual reality environment, users will not be able to see the physical environment. Move only within the safe area that you set, and keep your surroundings in mind. Do not use near stairs, windows, heat sources or other hazardous areas.
2.
Confirm that you are in good health before using. Consult a doctor before using if you are pregnant, elderly, or have serious physical, mental, visual, or heart problems.
3.
A small number of people may experience epilepsy, fainting, severe dizziness, and other symptoms caused by flashes and images, even if they have no such medical history. Consult a doctor before using it if you have a similar medical history or have ever experienced the symptoms listed above.
4.
Some people may experience severe dizziness, vomiting, palpitations and even fainting when using VR Headsets, playing ordinary video games, and watching 3D movies. Consult a doctor if you have experienced any of the symptoms listed above.
5.
The product is not recommended for use by children under 12 years of age. Please keep your VR Headset, Controllers, and accessories out of their reach. Children over 12 years old should use the product under adult supervision to avoid accidents.
6.
Some people may be allergic to plastic, PU, fabric, and other materials used in the product. Long-term contact with skin may result in symptoms such as redness, swelling and inflammation. Stop using the product and consult a doctor if you experience any of the symptoms listed above.
7.
The product is not meant for extended use over 30 minutes at a time with rest periods of at least 10 minutes between uses. Adjust resting and usage periods if you experience any discomfort. Stop using the product immediately if you experience visual abnormalities (diplopia and sight distortion, eye discomfort or pain, etc.), excessive sweating, nausea, vertigo, palpitations, disorientation, loss of balance, etc.
8.
The product provides access to immersive virtual reality experiences and some types of content may cause discomfort. Stop use immediately and seek medical treatment if the following symptoms occur.
-Epilepsy seizures, loss of consciousness, convulsions, involuntary movements, dizziness, disorientation, nausea, somnolence, or fatigue.
-Eye pain or discomfort, eye fatigue, eye twitching, or visual abnormalities (such as illusion, blurred vision, or diplopia).
-Itchy skin, eczema, swelling, irritation or other discomforts.
-Excessive sweating, loss of balance, impaired hand-eye coordination, or other similar motion sickness symptoms.
9.
Do not operate a motor vehicle, operate machinery, or engage in activities that may have potentially serious consequences until you have fully recovered from these symptoms.

Impact on medical devices

1.
Please comply with the expressly stated prohibition of the use of wireless equipment in medical and healthcare facilities, and shut down the equipment and its accessories.
2.
Radio waves generated by the product and its accessories may affect the normal operation of implantable medical devices or personal medical devices, such as pacemakers, cochlear implants, hearing aids, etc. Please consult the medical device manufacturer about the restrictions on the use of the product if you use these medical devices.
3.
Keep a distance of at least 15cm from the implanted medical devices (such as pacemakers, cochlear implants, etc.) When the product is connected with its accessories.

Operating environment

1.
Do not use the equipment in dusty, humid, dirty or near strong magnetic fields, so as not to cause internal circuit failure of the product.
2.
Do not use the equipment during thunderstorms. Thunderstorms may cause product failure and increases the danger of electric shock.
3.
Protect your lenses from light. Keep the product away from direct sunlight or ultraviolet ray, such as windowsills and automobile dashboards or other strong light sources.
4.
Keep the product and its accessories away from rain or moisture.
5.
Do not place the product near heat sources or exposed flames, such as electric heaters, microwave ovens, water heaters, stoves, candles or other places that may generate high temperatures.
6.
Do not apply excessive pressure to the product during storage or use to avoid damage to the equipment and lenses.
7.
Do not use strong chemicals, cleaning agents or detergents to clean the product or its accessories, which may cause material changes that affect eye and skin health. Contact support if you require confirmation of approved cleaning agents.
8.
Do not allow children or pets to bite or swallow the product or its accessories.

Children’s health

1.
The product and its accessories may contain small parts. Please place these out of the reach of children. Children may inadvertently damage the product and its accessories, or swallow small parts resulting in suffocation or other injury.

Requirements for accessories

1.
Only accessories approved by the product manufacturer, such as power supplies and data cables, can be used with the product.
2.
The use of unapproved third party accessories may cause fire, explosion or other damages.
3.
The use of unapproved third party accessories may violate the warranty terms of the product and the relevant regulations of the country where the product is located. For approved accessories, please contact Pico Customer Service Center.

Environmental protection

1.
Do not dispose of the product and its accessories as ordinary household garbage.
2.
Please comply with the local laws and regulations on the disposal of electrical and electronic equipment to dispose of the product and its accessories.

Hearing protection

1.
Do not use high volume for extended periods of time to prevent possible hearing damage.
2.
When using headphones, use the minimum volume required to hear the audio so as not to damage your hearing. Prolonged exposure to high volume may cause permanent hearing damage.

Flammable and explosive areas

1.
Do not use the equipment near fuel stations, near any hazardous areas containing flammable articles and chemical agents. Follow all graphic or text instructions when in possession of the product around these areas. Operating the product in these hazardous sites may cause explosions or fires.
2.
Do not store or transport the product or its accessories in the same container as flammable liquids, gases, or substances.

Transportation safety

1.
Do not use the product when walking, cycling, driving, or other situations that require full visibility.
2.
Take caution if using the product as a passenger in a motor vehicle, as irregular movement may increase the risk of motion sickness.

Charger safety

1.
Only charging devices provided in the product package or specified as an approved device by the manufacturer should be used.
2.
When charging is completed, disconnect the charger from the equipment and unplug the charger from the power outlet.
3.
If the charging adapter or cable is damaged, discontinue using to prevent the risk of electric shock or fire.
4.
Do not operate the equipment or charger with wet hands to avoid short circuits, failure or electric shock.
5.
Do not use the charger if wet.

Battery safety

1.
Some VR Headsets are equipped with non-removable internal batteries. Do not attempt to replace the battery, as doing so may cause battery damage, fire or human injury. The battery can only be replaced by Pico or Pico authorized service providers.
2.
Do not disassemble or modify the battery, insert foreign objects, or immerse in water or other liquid. Handling the battery as such can cause chemical leakage, overheating, fire, or explosion. If the battery appears to be leaking material, avoid any contact with skin or eyes.
3.
In case of material contact with skin or eyes, immediately rinse with clear water and contact your local poison authority.
4.
Do not drop, squeeze or puncture the battery. Avoid subjecting the battery to high temperatures or external pressure, which may result in corruption and overheating of the battery.
Last Updated: May 26, 2020